FAQ
What is the order processing time?
Orders are processed within 3 business days. Please note that orders are not shipped during weekends and holidays.
What is the delivery policy for orders within Canada?
Standard delivery is free on orders of $100 or more before taxes in Canada. A fixed fee of $9.99 is charged at checkout for standard deliveries of $100 and less before taxes. There is also an optional 14.99 express delivery option.
What is your response time by email?
We promise to respond within 1 to 3 business days.
Returns & Exchanges
Refund and Exchange Policy
If you wish to return or exchange an item, please note that it must be in its original condition, i.e. unworn, unwashed and in its original packaging. The request must be made within 30 days after receipt of the order directly to our email address. When returning, please include a document indicating your first name, last name, and order number. Shipping costs for the initial order are the responsibility of the customer. Any item not meeting these criteria (damaged, worn, washed, stained or altered in any way) will be returned at your expense. Any refusal of payment will result in no refund. Any discounted item is final sale*
Size Exchanges
To make a size exchange, please send an email to info@wrenactivewear.com providing the following information: order number, name of the item(s) to be exchanged and the new size desired. The request must be made within 30 days after receipt of the order. We will then send you an invoice to pay by email for the new size and shipping costs. Once the payment is made, we will prepare the order with the new size at the warehouse and send it to you. Upon receipt of the item to be exchanged, we will reimburse your payment method. Delivery costs are not refundable and are the responsibility of the customer. You will receive an email confirmation as soon as the return and refund are processed. Reimbursement times may vary depending on your banking institution.
Availability of Sizes for Exchanges
Please note that if the new size you want is not available online, we unfortunately cannot carry out a size exchange.